TERMS OF SERVICE
Effective date: January 28, 2026
OVERVIEW
Welcome to Kith&Oak. The terms “we,” “us,” and “our” refer to Kith&Oak.
Kith&Oak operates this website and online store, including all related
information, content, features, tools, products, and services offered to
you (collectively, the “Services”). Our store is powered by Shopify,
which enables us to provide the Services to you.
These Terms of Service (“Terms”), together with any policies referenced
in them, describe your rights and responsibilities when you visit,
interact with, or use the Services or purchase a product from us.
Please read these Terms carefully. They contain important information
about your legal rights, including warranty disclaimers and limitations
of liability.
By visiting, interacting with, or using the Services, you agree to be
bound by these Terms and our Privacy Policy. If you do not agree to
these Terms or our Privacy Policy, you must not access or use the
Services.
SECTION 1 — ELIGIBILITY, ACCESS, AND ACCOUNTS
By agreeing to these Terms, you represent that you are at least the age
of majority in your state, province, or country of residence. If you
permit a minor dependent to use the Services through a device or account
that you own or manage, you are responsible for that use.
To browse our store, create an account, or purchase a product, you may
be asked to provide information such as your name, email address,
billing information, payment information, and shipping address. You
represent and warrant that the information you provide is accurate,
current, and complete and that you have the right to provide it.
You are responsible for maintaining the confidentiality and security of
your account credentials and for all activity conducted through your
account. You may not transfer, sell, assign, or license your account to
another person. Please contact us promptly at hello@kithnoak.com if you
believe that your account has been accessed without authorization.
SECTION 2 — OUR PRODUCT
Kith&Oak currently sells EasyDigest™ liquid collagen formulated for dogs
(the “Product”). We make reasonable efforts to display and describe the
Product accurately. However, packaging, labels, bottle appearance,
color, texture, and other visual details may differ slightly from the
images displayed on your screen or may change as we improve the Product.
Product descriptions, ingredients, serving instructions, pricing,
availability, and packaging are subject to change without notice, to the
extent permitted by law. We reserve the right to discontinue the Product
or limit the quantity available to any person, household, geographic
region, or jurisdiction.
You must review the Product label, ingredient list, warnings, storage
instructions, and serving directions before use. Do not use the Product
if the safety seal is missing, damaged, or appears to have been tampered
with.
SECTION 3 — PET HEALTH AND PRODUCT-USE DISCLAIMER
The Product is intended for use in dogs only and is not intended for
human consumption. It is not a veterinary drug and is not intended to
diagnose, treat, cure, or prevent any disease. Information provided
through the Services is for general educational and informational
purposes only and is not a substitute for advice, diagnosis, or
treatment from a licensed veterinarian.
Consult your veterinarian before giving the Product to your dog,
particularly if your dog:
- has a known medical condition or food sensitivity;
- is pregnant, nursing, very young, or elderly;
- is taking medication or receiving veterinary treatment; or
- has persistent, severe, sudden, or worsening symptoms.
Use the Product only as directed on the label. Individual dogs may
respond differently, and individual results will vary. We do not
guarantee that every dog will experience a particular result or
experience results within a specific period.
Stop using the Product and contact a veterinarian if your dog
experiences a suspected adverse reaction. In an emergency, seek
immediate veterinary assistance. Kith&Oak does not provide emergency
veterinary services.
You are responsible for determining, with appropriate veterinary
guidance, whether the Product is suitable for your dog and for following
all label directions.
SECTION 4 — ORDERS
When you place an order, you are making an offer to purchase the items
in your cart. We reserve the right to accept, reject, limit, or cancel
an order for any lawful reason, including suspected fraud, pricing or
inventory errors, unauthorized resale, or Product unavailability.
Your order is not accepted until we send an order confirmation and
successfully process your payment. Please review your order, shipping
address, and contact information carefully before submitting it. We may
be unable to change or cancel an order after it has entered processing
or fulfillment.
If we reject, modify, or cancel an order, we will attempt to notify you
using the email address, billing address, shipping address, or telephone
number provided with the order. If we cancel an order after payment has
been processed, we will issue the applicable refund to the original
payment method.
Unless we expressly agree otherwise in writing, purchases are for
personal or household use and may not be purchased for commercial resale
or export.
SECTION 5 — PRICES, BILLING, AND PAYMENT
Prices, discounts, bundles, and promotions may change without notice.
The price charged will be the price displayed at checkout when your
order is placed, subject to correction of obvious errors. Unless
expressly stated otherwise, displayed prices do not include applicable
taxes, shipping charges, handling fees, customs duties, or import
charges.
Promotions may be subject to separate terms. If a promotion’s terms
conflict with these Terms, the promotion’s specific terms will control
for that promotion.
You agree to provide accurate, complete, and current purchase, billing,
payment, and account information. You represent and warrant that:
1. the payment information you provide is true, accurate, and complete;
2. you are authorized to use the payment method;
3. charges incurred by you will be honored by the payment provider; and
4. you will pay all charges associated with your order, including
applicable taxes and shipping fees.
We may use third-party payment processors. Your use of a payment method
may also be governed by the terms and privacy policy of the applicable
payment provider.
SECTION 6 — SUBSCRIPTIONS AND AUTOMATIC RENEWAL
If you purchase the Product through a subscription, the subscription
will automatically renew at the frequency, quantity, and price disclosed
to you at checkout until you cancel it.
By enrolling in a subscription, you authorize us and our payment
processor to charge your selected payment method for each recurring
order, together with applicable taxes and shipping charges, without
requiring you to re-enter your payment information for each renewal.
You may manage or cancel your subscription through the “Manage
Subscription” link on our website or by contacting hello@kithnoak.com.
Cancellation requests must be received before the next subscription
order is processed. Canceling a subscription stops future renewals but
does not automatically cancel or refund an order that has already been
processed, shipped, or delivered. Such orders remain subject to our
Refund Policy and applicable law.
You are responsible for keeping your payment, billing, and shipping
information current. If a recurring payment fails, we or our
subscription provider may retry the charge as permitted by law and the
applicable provider’s terms.
We may change a subscription’s price, frequency, benefits, or other
material terms by providing any notice required by applicable law before
the change takes effect. If you do not agree to a change, you may cancel
your subscription before the next renewal.
SECTION 7 — SHIPPING AND DELIVERY
Shipping and delivery dates are estimates and are not guaranteed. We are
not responsible for delays caused by carriers, severe weather, customs
processing, incorrect or incomplete addresses, high-volume promotional
periods, or other circumstances outside our reasonable control.
You are responsible for providing a complete and accurate delivery
address. Additional costs resulting from an incorrect address, refused
delivery, or an unclaimed package may be deducted from any refund or
charged to you to the extent permitted by law.
When tracking information shows that an order has been delivered but you
cannot locate it, please check the delivery area, household members,
neighbors, and carrier notices before contacting us. We will reasonably
assist with a carrier inquiry, but we cannot guarantee replacement or
reimbursement for packages lost or stolen after confirmed delivery,
except where required by law.
International customers are responsible for customs duties, import
taxes, brokerage charges, and local fees unless expressly stated
otherwise at checkout.
SECTION 8 — RETURNS AND REFUNDS
Returns, replacements, and refunds are governed by our Refund Policy,
which is incorporated into these Terms by reference. Please review the
Refund Policy before making a purchase.
To request assistance with a return, refund, damaged Product, defective
Product, or incorrect order, contact hello@kithnoak.com and provide your
order number and any information reasonably requested to evaluate the
request.
If these Terms conflict with the Refund Policy concerning a return or
refund, the Refund Policy will control, except where applicable law
requires otherwise.
SECTION 9 — INTELLECTUAL PROPERTY
The Services and their contents—including the Kith&Oak name, EasyDigest™
name, logos, trademarks, text, graphics, photographs, videos, product
designs, packaging, reviews, audio, layout, and selection and
arrangement of materials—are owned by or licensed to Kith&Oak and are
protected by applicable intellectual-property laws.
We grant you a limited, non-exclusive, non-transferable, revocable right
to access and use the Services for personal, lawful, non-commercial
purposes. Unless we give you prior written permission, you may not
reproduce, distribute, modify, create derivative works from, publicly
display, publicly perform, republish, download, store, sell, or transmit
any portion of the Services, except as permitted by law.
Nothing in these Terms grants you any ownership right or license to use
any Kith&Oak, EasyDigest™, Shopify, or third-party trademark, logo,
design, slogan, copyright, patent, or other intellectual property except
for the limited right to use the Services described above.
SECTION 10 — OPTIONAL AND THIRD-PARTY TOOLS
We may provide access to tools, features, applications, or services
offered by third parties. We do not control or monitor all such tools
and provide access to them on an “as is” and “as available” basis,
without warranties or endorsement.
Your use of an optional third-party tool is at your own discretion and
risk and may be subject to separate terms and privacy policies. We are
not responsible for harm arising from your use of a third-party tool,
except to the extent liability cannot be excluded under applicable law.
New features, tools, and resources that we add to the Services will also
be subject to these Terms.
SECTION 11 — THIRD-PARTY LINKS
The Services may contain links to third-party websites, content,
products, or services. We are not responsible for reviewing or verifying
the accuracy, security, or practices of third-party websites.
If you leave our Services to access a third-party website, you do so at
your own risk. Please review the third party’s terms, privacy policy,
and business practices before providing personal information or
completing a transaction. Questions or complaints about a third-party
product or service should be directed to that third party.
SECTION 12 — RELATIONSHIP WITH SHOPIFY
Kith&Oak is powered by Shopify, which enables us to provide the
Services. However, purchases made through our store are transactions
directly between you and Kith&Oak. Shopify is not the seller of the
Product and is not responsible for the Product, the fulfillment of your
order, or any injury, damage, loss, refund, or other claim arising from
a transaction with Kith&Oak.
To the fullest extent permitted by law, you release Shopify and its
affiliates from claims arising directly from your purchases and
transactions with Kith&Oak.
SECTION 13 — PRIVACY
Personal information collected through the Services is governed by our
Privacy Policy. Because Shopify hosts our store, Shopify and other
service providers may collect and process information relating to your
access to and use of the Services to operate, secure, and improve the
store and facilitate your transactions.
Information may be transferred to and processed by service providers
located outside your state, province, or country. Please review our
Privacy Policy and Shopify’s applicable privacy disclosures for more
information.
SECTION 14 — REVIEWS, FEEDBACK, AND USER CONTENT
If you submit, upload, post, email, or otherwise provide a review,
photograph, video, testimonial, suggestion, idea, or other content
(“Feedback”), you grant Kith&Oak a non-exclusive, worldwide, perpetual,
irrevocable, transferable, sublicensable, royalty-free license to use,
reproduce, modify, adapt, publish, translate, distribute, display, and
create derivative works from that Feedback in any media for lawful
business purposes, including operating, improving, and promoting the
Services.
You represent and warrant that:
1. you own the Feedback or have all rights necessary to submit it and
grant this license;
2. the Feedback is truthful and reflects your honest experience;
3. you have disclosed any compensation, free Product, discount, or
other incentive connected to the Feedback; and
4. the Feedback does not violate any law or any third party’s
intellectual-property, privacy, publicity, or other rights.
We are not obligated to keep Feedback confidential, compensate you for
it, publish it, or respond to it. We may monitor, edit, decline to
publish, or remove Feedback that we reasonably believe is unlawful,
misleading, offensive, fraudulent, or inconsistent with these Terms.
You may not impersonate another person, use a false identity, or
misrepresent the origin of Feedback. You remain responsible for the
content and accuracy of your Feedback.
SECTION 15 — ERRORS, INACCURACIES, AND OMISSIONS
The Services may occasionally contain typographical errors,
inaccuracies, or omissions relating to Product descriptions,
ingredients, pricing, promotions, shipping charges, transit times,
availability, or other information.
We may correct errors, update information, or cancel an order affected
by inaccurate information at any time, including after an order has been
submitted, subject to applicable law. If we cancel a paid order because
of an error, we will refund the applicable amount to the original
payment method.
SECTION 16 — PROHIBITED USES
You may use the Services only for lawful purposes. You may not, directly
or indirectly:
1. use the Services for an unlawful, fraudulent, deceptive, or
malicious purpose;
2. violate any international, federal, state, provincial, territorial,
or local law or regulation;
3. infringe or violate our rights or the rights of another person;
4. harass, abuse, threaten, defame, intimidate, or harm another person;
5. submit false, deceptive, or misleading information;
6. transmit viruses, malware, or other harmful code;
7. send spam, phishing messages, chain letters, or unauthorized
solicitations;
8. impersonate another person or entity;
9. collect, scrape, harvest, or track another person’s information
without authorization;
10. reproduce, duplicate, copy, sell, resell, or exploit the Services or
any portion of them without permission;
11. interfere with, bypass, or circumvent security, authentication,
access-control, rate-limiting, or robot-exclusion measures; or
12. use automated systems, bots, spiders, scrapers, data-extraction
tools, or artificial-intelligence agents to access or interact with
the Services in a manner that violates these Terms or our technical
instructions.
We may suspend, restrict, or terminate access to the Services if we
reasonably believe that you have violated these Terms.
SECTION 17 — AUTOMATED SYSTEMS AND AI FEATURES
Some customer-service, marketing, recommendation, or messaging features
may use automation or artificial-intelligence technology. Automated or
AI-generated content may contain mistakes and should not be treated as
veterinary, medical, legal, financial, or other professional advice.
Product details, prices, availability, promotions, and policies
displayed at checkout or on the applicable policy page control over
inconsistent information in an automated message. You may request human
assistance by contacting hello@kithnoak.com.
If an automated agent accesses the Services on your behalf, you are
responsible for its actions. An agent must not conceal its automated
nature, bypass technical restrictions, defeat CAPTCHAs, or access the
Services after we have instructed it to stop.
SECTION 18 — SMS/MMS AND MOBILE MESSAGING
If you opt in to a Kith&Oak SMS or MMS program, you agree to receive
recurring automated marketing and informational messages at the
telephone number you provided. Consent to receive marketing messages is
not a condition of purchase. Message frequency may vary. Message and
data rates may apply.
Messages may be sent using automated systems and may include
personalized or AI-assisted content. Automated content may contain
inaccuracies and does not constitute professional advice.
You may opt out at any time by replying STOP to a message. You may also
contact hello@kithnoak.com for assistance. After opting out, you may
receive a final confirmation message. Reply HELP for help where that
option is supported.
You represent that you are the owner or authorized user of the telephone
number provided and that you are permitted to receive messages at that
number. If your number changes or is reassigned, you agree to opt out or
notify us promptly.
Carriers are not responsible for delayed or undelivered messages.
Availability may vary by carrier and device. Our collection and use of
information through a mobile messaging program is governed by our
Privacy Policy.
SECTION 19 — TERMINATION
We may suspend or terminate your access to all or part of the Services
if you violate these Terms, create legal or security risk, misuse the
Services, or engage in fraudulent or abusive conduct.
Termination does not affect rights, obligations, or amounts that arose
before termination. Provisions that by their nature should survive
termination will remain in effect, including provisions concerning
intellectual property, Feedback, disclaimers, limitations of liability,
indemnification, governing law, and amounts owed.
SECTION 20 — DISCLAIMER OF WARRANTIES
Information made available through the Services is provided for general
informational purposes. We do not warrant that all information will be
accurate, complete, current, or suitable for your specific
circumstances. Any reliance on the information is at your own risk.
TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICES AND THE PRODUCT ARE
PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT REPRESENTATIONS,
WARRANTIES, OR CONDITIONS OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING
IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE
QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND
NON-INFRINGEMENT.
WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY,
SECURE, OR ERROR-FREE, OR THAT USE OF THE PRODUCT WILL PRODUCE A
PARTICULAR RESULT FOR EVERY DOG.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES. IN
THOSE JURISDICTIONS, THE ABOVE EXCLUSIONS APPLY ONLY TO THE MAXIMUM
EXTENT PERMITTED BY LAW. NOTHING IN THESE TERMS EXCLUDES A WARRANTY OR
CONSUMER RIGHT THAT CANNOT LAWFULLY BE EXCLUDED.
SECTION 21 — LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY LAW, KITH&OAK AND OUR OWNERS,
AFFILIATES, PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS,
CONTRACTORS, SERVICE PROVIDERS, AND LICENSORS, AND SHOPIFY AND ITS
AFFILIATES, WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL,
EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS,
LOST REVENUE, LOST SAVINGS, LOSS OF DATA, LOSS OF GOODWILL, OR
REPLACEMENT COSTS, ARISING FROM OR RELATED TO:
1. YOUR ACCESS TO OR USE OF, OR INABILITY TO ACCESS OR USE, THE
SERVICES;
2. YOUR PURCHASE, USE, MISUSE, STORAGE, OR HANDLING OF THE PRODUCT;
3. RELIANCE ON CONTENT MADE AVAILABLE THROUGH THE SERVICES;
4. ERRORS OR OMISSIONS IN CONTENT;
5. THIRD-PARTY TOOLS, LINKS, SERVICES, OR CONDUCT; OR
6. UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR INFORMATION,
WHETHER THE CLAIM IS BASED IN CONTRACT, TORT, NEGLIGENCE, STRICT
LIABILITY, OR ANOTHER LEGAL THEORY, EVEN IF WE WERE ADVISED THAT SUCH
DAMAGES WERE POSSIBLE.
TO THE FULLEST EXTENT PERMITTED BY LAW, KITH&OAK’S TOTAL LIABILITY FOR A
CLAIM ARISING FROM OR RELATING TO THE SERVICES OR PRODUCT WILL NOT
EXCEED THE AMOUNT YOU PAID TO KITH&OAK FOR THE ORDER GIVING RISE TO THE
CLAIM.
THESE LIMITATIONS DO NOT APPLY TO LIABILITY THAT CANNOT BE LIMITED OR
EXCLUDED UNDER APPLICABLE LAW.
SECTION 22 — INDEMNIFICATION
To the extent permitted by law, you agree to indemnify, defend, and hold
harmless Kith&Oak, Shopify, and our respective affiliates, owners,
partners, directors, officers, employees, agents, contractors,
licensors, and service providers from third-party claims, losses,
liabilities, damages, judgments, and reasonable attorneys’ fees arising
from:
1. your material breach of these Terms or a policy incorporated into
them;
2. your unlawful or unauthorized use of the Services;
3. your violation of applicable law or another person’s rights; or
4. Feedback or other content you submit.
We will provide reasonable notice of an indemnifiable claim. We may
control the defense and settlement of the claim, and you agree to
reasonably cooperate. We will not settle a claim in a manner that
imposes a non-monetary obligation on you without your consent, which
will not be unreasonably withheld.
SECTION 23 — SEVERABILITY
If any provision of these Terms is determined to be unlawful, void, or
unenforceable, that provision will be enforced to the fullest extent
permitted by law and the unenforceable portion will be severed. The
remaining provisions will remain valid and enforceable.
SECTION 24 — WAIVER AND ENTIRE AGREEMENT
Our failure to exercise or enforce a right or provision of these Terms
does not waive that right or provision.
These Terms and the policies or operating rules posted through the
Services constitute the entire agreement between you and Kith&Oak
concerning your use of the Services and supersede prior or
contemporaneous communications and proposals concerning that use.
Any ambiguity in these Terms will not automatically be interpreted
against the drafting party.
SECTION 25 — ASSIGNMENT
You may not assign, transfer, or delegate these Terms or your rights or
obligations under them without our prior written consent. Any
unauthorized attempted assignment is void.
We may assign, transfer, or delegate these Terms and our rights and
obligations in connection with a merger, acquisition, reorganization,
sale of assets, change in control, or operation of our business, subject
to applicable law.
SECTION 26 — GOVERNING LAW AND JURISDICTION
These Terms and any separate agreement through which we provide the
Services will be governed by the laws of the State of Washington,
without regard to conflict-of-law principles.
Subject to any rights you may have under applicable consumer-protection
law, you and Kith&Oak consent to the personal jurisdiction of the state
courts located in Whitman County, Washington, and the United States
federal courts for the Eastern District of Washington for disputes
arising from or relating to these Terms, the Services, or the Product.
SECTION 27 — CHANGES TO THESE TERMS
You may review the current version of these Terms on this page at any
time.
We may update or replace any portion of these Terms by posting a revised
version through the Services. If a change is material, we will provide
any notice required by applicable law. The revised Terms will take
effect on the date stated in the notice or, if no date is stated, when
posted.
Your continued use of the Services after revised Terms take effect
constitutes acceptance of those revised Terms. Changes will not apply
retroactively where prohibited by law.
SECTION 28 — HEADINGS
Section headings are included for convenience only and do not limit or
otherwise affect the meaning of these Terms.
SECTION 29 — CONTACT INFORMATION
Questions about these Terms should be sent to:
Kith&Oak
1880 NE Terre View Dr
Pullman, WA 99163
United States
Email: hello@kithnoak.com
