Refund Policy

Last updated: July 28, 2026

We want you to feel confident trying EasyDigest, our liquid collagen supplement for dogs. If you are not satisfied with your purchase, you may request a refund within 60 days of delivery, subject to the terms below.

60-Day Satisfaction Guarantee

To request a refund, email us within 60 days after your order is marked delivered. The guarantee applies only to EasyDigest purchased directly from Kith&Oak.

• One opened bottle from your first eligible order may qualify for a refund.
• Any additional bottles from the same order must be unopened, unused, and in their original packaging with the safety seal intact.
• You must provide your order number and the email address used for the purchase.
• Refund eligibility is limited to one approved satisfaction-guarantee claim per customer, household, or delivery address.

How to Request a Refund

Email hello@kithnoak.com before the 60-day period expires. Include your order number, the reason for your request, and whether any bottles have been opened. Please do not mail a product back until our support team provides return instructions.

Items That Are Not Eligible

• Requests submitted more than 60 days after delivery.
• Empty bottles or bottles showing excessive use.
• More than one opened bottle from an order.
• Products purchased from another retailer, marketplace, reseller, or third party.
• Products damaged by misuse, improper storage, tampering, or failure to follow the label directions.
• Orders for which a refund, replacement, chargeback, or satisfaction-guarantee claim has already been approved.

Damaged, Defective, or Incorrect Orders

Please inspect your package when it arrives. If your bottle is damaged, leaking, defective, or incorrect, email hello@kithnoak.com within 7 days of delivery. Include your order number and clear photos of the product, packaging, and shipping label. Once verified, we will arrange an appropriate replacement or refund at no additional cost.

Return Shipping

If we require an eligible product to be returned, who pays for return shipping depends on whether you added shipping protection at checkout:

• If you purchased shipping protection at checkout, Kith&Oak will cover the cost of return shipping.
• If you did not purchase shipping protection at checkout, you are responsible for the cost of return shipping.

Return shipping is always covered by Kith&Oak when an item arrived damaged, defective, or incorrect, regardless of whether shipping protection was purchased. Original shipping charges are not refundable unless the refund results from an error by Kith&Oak, and shipping-protection fees themselves are non-refundable. We are not responsible for returns sent without authorization or to an incorrect address.

Refund Processing

After your request and any required return are reviewed, we will notify you whether the refund has been approved. Approved refunds are issued to the original payment method. Please allow 5 to 10 business days after approval for your bank or card provider to post the credit. Processing times vary by financial institution.

Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible. We cannot guarantee changes after an order enters processing. Once an order has shipped, it cannot be canceled and must be handled under this refund policy.

Fair-Use Policy

Kith&Oak may decline claims that show evidence of fraud, abuse, repeated refund activity, or violation of these terms. Nothing in this policy limits rights that cannot be excluded under applicable consumer-protection law.

Questions? Contact us at hello@kithnoak.com.